Frequently Asked Questions
How do we store your belongings?
Star Storage employs the use of wooden crates measuring 2.1 meters high x 2.4 meters long x 1.5 meters wide. These crates are durable, moisture proof and provides 3.6 m² of space for you to store your belongings. We bring the crates to you to fill up-or for a minimal fee, we can pack for you. The crates are then locked by you and taken to one of our undisclosed sites which are under 24hr guard.
Where are the crates stored?
The crates are stored at one of our three storage facilities.
What if I need to add or remove anything from the crate after its been stored?
Just call or email us at least 24hrs in advance and we can arrange access to your crate at our specified storage facility. You get one free access a month, thereafter it is R85.00 per access.
How do I pay my monthly rental?
Once you sign our lease agreement, you will authorise a debit order and we will deduct the quoted fee from your account so you don’t need to worry. Remember, you can cancel this contract at anytime, provided you have removed your belongings from our crate and you have sent us a written cancellation letter.
How do I cancel the lease agreement
You can cancel this contract at anytime, provided you have removed your belongings from our crate and you have sent us a written cancellation letter at least 30 days prior.
Is there anything I am not allowed to store?
Yes. No dangerous goods or hazardous materials may be stored on our premises. Click here to see which materials or goods are not allowed.